People first. Information first.
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Jeremy In Flight

Marveling at the mundane

We are surrounded by machines and tools that we take for granted, incredible technologies that have become so commonplace that they've lost the ability to amaze us. But every now and then, it’s important to pause and marvel.

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The imperative of change management

The first time I heard somebody refer to UX work as “change management,” I comprehended but didn't really understand. Only now do I get it, after a recent client meeting in which a stakeholder said these words, referring to the organization’s users:

“We need to get them using our terminology.”

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Steel City Codefest postscript

With new team members on board and a meeting scheduled to hash out requirements and priorities, I thought it’d be a good idea to revisit my research, sketches, and designs from the hackathon, giving them a more polished and presentable look.

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I'd rather take the bus, but Pittsburgh's public transit is doing its best to convince me to drive

And now for something completely different.

When I started blogging here, the point was to give myself a space where I could think through issues specifically related to information, design, and technology. But to paraphrase Ben Folds, today I have the urge to get on the microphone and talk about some shit that’s been on my mind … and it has nothing to do with UX.

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Encounters, Vol. 1

Adventures from the front lines of being a user, both on the web and beyond it. I could fill a whole blog with just these types of episodes, but I’d never get anything else done. So, here are three stray observations for this inaugural edition of “UX Encounters”:

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